Frequently Asked Questions

Getting Started

  • Yellowhammer Counseling works with adolescents, adults, and couples. Our counselors bring different personalities, areas of focus, training, and approaches to the work, and not every counselor works with every age group.

  • Finding the right counselor is personal. We encourage you to read through each counselor’s profile to get a sense of who they are, how they approach the work, and the areas they most often work with.

    If you are still unsure, that is completely okay. Contact Us, and tell us a little about what you are looking for, and we can help you determine who may be the best fit.

  • At the bottom of each counselor’s profile, you will find a “Contact” button you can use to request a first time appointment.

    All clients will then have access to our secure client portal where you can view available appointment times and submit a request directly.

    Submitting a request does not automatically confirm the appointment. Once your request has been reviewed, you will receive confirmation and any next steps needed before your first session.

  • The first session is primarily a chance for you and your counselor to begin getting to know one another.

    Your counselor will want to understand what brought you to counseling, what has been happening in your life or relationship, and what you hope may be different as a result of your work together. There may also be some discussion of your history, important relationships, and other experiences that help provide context for what you are facing now.

    You do not need to arrive with everything figured out, and you will not be expected to tell your entire story in one session. The goal is simply to begin.

  • Yes. Yellowhammer counselors offer secure telehealth sessions to clients throughout the state of Alabama.

    Because counseling licenses are issued by state, you must generally be physically located in Alabama at the time of your telehealth appointment.

  • You do not have to be certain that counseling is the right next step before reaching out. Sometimes people begin counseling with a very clear sense of what they want to work on, and sometimes they simply know that something in their life or relationships is not working the way they want it to.

    An initial appointment gives you and your counselor a chance to talk about what is bringing you in, what you hope might change, and whether counseling feels like a helpful fit. You are allowed to ask questions, take your time, and decide what makes sense for you.

Practical Details

  • Our office is located in Daphne, Alabama, just behind Daphne Elementary School near Mobile Bay.

    101B Villa Drive, Suite 213
    Daphne, AL 36526

    We offer both in-person counseling at our Daphne office and telehealth appointments throughout Alabama.

  • All Yellowhammer counseling appointments are 55 minutes.

    How often you meet will depend on your needs and the work you are doing with your counselor. Many clients begin with weekly or every-other-week appointments, and frequency may change over time as counseling progresses.

    You and your counselor will talk together about what schedule makes the most sense for you.

  • Fees vary depending on the clinician and type of service provided.

    We believe you should understand the cost of counseling before beginning. Your counselor’s current fee will be clearly communicated before your first appointment, and you are always welcome to ask questions about cost or payment before scheduling.

  • All of the clinicians at Yellowhammer Counseling accept Blue Cross and Blue Shield of Alabama for eligible counseling services. We also offer self-pay options.

    Some clinicians accept insurance from other providers. Ask your individual clinician if they accept your insurance.

    Insurance coverage varies by plan, and benefits for mental health services are determined by your insurance company. We encourage clients to verify their individual benefits, including deductibles, copays, and coverage requirements.

    Coverage for couples counseling can vary depending on the circumstances and your specific insurance benefits. We can help you understand your options before beginning.

  • We ask that appointments be canceled or rescheduled at least 24 hours in advance.

    Appointments canceled with less than 24 hours’ notice, as well as missed appointments, are subject to the full session fee. Insurance does not cover late cancellation or no-show fees.

    We understand that unexpected situations happen, and your counselor can discuss any questions about the policy with you.

  • Yes. What you share in counseling is treated as private and confidential.

    There are limited situations in which counselors are legally or ethically required to disclose information, such as concerns involving imminent danger or certain forms of abuse or neglect. Your counselor will review confidentiality and its limits with you as part of the intake process and is always available to answer questions about it.

Still have questions?

If you don’t see what you’re looking for here,
reach out and we’ll be glad to help.

Contact Us!